Cumberland - London

Great Cumberland Place, London, United Kingdom, W1H 7DLshow map
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Rooms and Guests
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Highlights
Hotel Awards

According to guest reviews, the hotel has been rated as  Best Design Hotels in United Kingdom

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Overview

Cumberland offers luxurious rooms in a business area of London. Overlooking Marble Arch Hyde Park and Hyde Park, the attractive hotel is set in an original-style building. The hotel features a private swimming pool with a sauna.

Major London sights, such as Next and Office are located nearby. It is a 15-minute walk from Paddington train station and just a few steps from Selfridges.

Monuments, a theatre and a museum are about minutes' walk away.

Cumberland is set 15 km from London City airport.

Rooms

Some units feature en suite bathrooms as well as a storage, a mini-refrigerator and big windows. Many rooms come with a stunning view on the garden. A pillow-top mattress and foam pillows along with a shower, a Jacuzzi and terry dressing gowns are also provided.

Eat & Drink

Every morning, the hotel serves a fresh breakfast in the bar. In the The Market" Breakfast Room, The Awarded "rhodes W1 Restaurant" (1 Michelin Star), The "rhodes W1 Brasserie restaurant you can enjoy British cuisine. There is a coffee bar on site. Offering various dining options, The Tyburn and W1 Restaurant at The Cumberland are about 5-minute walk away.

All visitors are offered a full breakfast for a fee. 

Services

Rental cars are available at this hotel.

Relax

Cumberland is a child-friendly hotel offering cots and a play area. The on-site fitness classes, a gym area and cardio equipment provide opportunities for guests to exercise.

Internet

Wireless internet is available in the entire hotel for free.

Guest Parking

No parking available.

Number of floors:   8.  Number of rooms:   1019.

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Facilities
Wi-Fi
Parking
Luggage storage
24-hour services

Late check-in/ -out

24-hour reception

24-hour room service

24-hour security

Food/ Drinks

Bar/ Lounge area

Coffee/Tea in lobby

Restaurant buffet

Cafe

Fitness/ Gym

Fitness centre

Spa and relaxation

Massage

Steam room

Spa centre

Laundry

Sports & Fitness

  • Fitness centre

Services

  • 24-hour room service
  • Car rental
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Wake up service
  • Shops/Commercial services
  • Newspaper service
  • Bell staff/Porter

Dining

  • Continental breakfast
  • Restaurant buffet
  • Cafe
  • Bar/ Lounge area
  • Dinner
  • Coffee/Tea in lobby
  • Catering service

Business

  • Business centre
  • Exhibition space
  • Meeting/ Banquet facilities
  • Business services
  • Secretarial service
  • Projector
  • Microphone
  • Fax/Photocopying

Children

  • Cots
  • Babysitting/Child services
  • DVDs/ Videos for children
  • Children's play area

Spa & Leisure

  • Spa centre
  • Sauna
  • Steam room
  • Massage

Room view

  • Sea view
  • Garden view
  • City view
  • Mountain view
  • Pool view

Room features

  • In-room air conditioning
  • Individual heating
  • VIP room facilities
  • Free in-room safe
  • Mini-bar
  • Wardrobe
  • Tea and coffee facilities
  • Turndown service
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Bathroom
  • Bath/ Shower
  • Hair dryer
  • Free toiletries

Self-catering

  • Mini-fridge
  • Electric kettle

Media

  • Flat-screen TV
  • Cable/ Satellite television
  • Paid films
  • International calls
  • Direct dial telephone
  • Radio
  • AM/FM alarm clock

Room decor

  • Carpeted floor
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Good to know
Check-infrom 15:00-23:59FREECheck-out07:00-12:00FREE
Children & extra bedsAll children0 - 2 yearsCotFREEMaximum capacity of extra beds in a room is 1. 
PetsPets are not allowed.
PetsPets are allowed on request.
Cancellation
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Rooms and availability

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Location
  • Nearby
  • Restaurants
  • City landmarks
Paddington StationPaddington Station3300 ft
Marylebone StationMarylebone Station3300 ft
Oxford StreetOxford Street3300 ft
The Wallace CollectionThe Wallace Collection1700 ft
Hyde ParkHyde Park3000 ft
Light GalleryLight Gallery1400 ft
Mark GalleryMark Gallery1400 ft
The Park GalleryThe Park Gallery1700 ft
Baker StreetBaker Street3000 ft
Carnaby Street Carnaby Street 4600 ftSoho
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La Porte des IndesLa Porte des Indes400 ft32 Bryanston Street
Le GavrocheLe Gavroche1200 ft43 Upper Brook St.
W1 Restaurant at The CumberlandW1 Restaurant at The Cumberland200 ftMarble Arch
Spaghetti House - Bryanston StreetSpaghetti House - Bryanston Street300 ft42 Bryanston Street
ZaynaZayna500 ft25 New Quebec Street
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London ZooLondon Zoo1.5 mi
London BridgeLondon Bridge3.0 mi
Charing Cross StationCharing Cross Station1.4 mi
Euston StationEuston Station1.5 mi
Waterloo StationWaterloo Station2.1 mi
British MuseumBritish Museum1.4 mi
The Royal Albert HallThe Royal Albert Hall1.2 mi
Notting Hill Gate StationNotting Hill Gate Station1.6 mi
Embankment StationEmbankment Station1.6 mi
Buckingham PalaceBuckingham Palace1.1 miBuckingham Palace Road
Old Compton StreetOld Compton Street1.2 mi LondonEngland
Shaftesbury AvenueShaftesbury Avenue1.2 mi LondonEngland
Charing Cross RoadCharing Cross Road1.3 miCharing Cross Road, London W1
Trafalgar Square Trafalgar Square 1.4 miCentre of the City
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Getting around
Airports
London City Airport (LCY)9.0 mi
Northolt (NHT)11.5 mi
Train
Marylebone Station3700 ft
Underground
Edgware Road3300 ft
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Reviews
7.6
FabulousBased on  1949  reviews
  • 1.8
    Guest rating

    Been staying here since 24 years every year. Excellent staff, clean rooms and location is great. Lounge is excellent.

    TV has no satellite.

  • 1.4
    Guest rating

    Great location. Great staff.

    This property is in the process of remodeling. The light switches we're very confusing. There is only one tiny shelf in the shower, big enough for one bar of soap. But it fills with wayer the moment you turn the water on. The shower door did not close properly.

  • 10.0
    Exclusive

    every thing is good

  • 10.0
    Exclusive

    Reception area was very spacious cool and modern. Can be a problem finding your room as the hotel is very large and all looks the same. Room was very clean, a few marks on the carpet but only to be expected when being used constantly by guests. Overall a lovely hotel in a great location. Marble Arch tube station around the corner in Oxford Street so close to shopping and all the main attractions.

  • 8.8
    Superb

    I picked the Cumberland as I had stayed there before some time ago on business. I picked it for location and the quality team managing the hotel and serving customers. I was really pleased with the reception desk team. As a disabled traveller, they had noted my request for s room near the lifts, on a lower floor. Were aware of me as an individual and were there at all times, prompting me with questions such as, did I require help to my room, help with my case etc. Edita on reception was very warm and friendly, she shared a joke and was welcoming and interested in me. On departure, I had to wait a few minutes for a receptionist to become available. The desk manager noted me waiting (with my walking stick) and opened a new desk point and then managed my check out personally. The Rhodes Bar was very nice, comfortable and I had a great croque monsuer sandwich and fries.

    I would recommend the hotel has a firm pillow or two in each room as I only had soft pillows and had trouble droping off to sleep.

  • 8.8
    Superb

    The staff were both friendly and efficent

    To arty had and unfriendly feel

  • 7.4
    Very good

    From a location perspective this is an excellent hotel

  • 5.0
    Guest rating

    Utilitarian room furniture and stained carpet. Only half the lifts working. Reception staff promised to book us a table for evening meal but didn't. Chambermaid tried to enter the room twice from 08:30 well before we checked out. Long queues for breakfast;plastic tables with no cloth like a school canteen. Stayed several years ago and thought the hotel was poor;still do. I won't be staying again.

  • 5.8
    Guest rating

    Location

    Beds are not comfortable, we asked for large bed and they have is a room with two separte un comfortable beds , also few arabic poring channels. all the request we noted in our reservation request was not fulfilled, i.e we said that we are celeprating our wedding anniversary and the hotel didnt even gave us a flower.

  • 8.2
    Fabulous

    Great location with modern clean rooms.

  • 9.2
    Superb

    Very helpful guest relation officer Mr. James, an elderly (..and fatherly) personnel who helped us in getting our preffered room and finally upgraded us to the room wanted by my wife so thatr we can really enjoy our holiday and stay at the Cumberland.... bravo Mr. James for the service well rendered..

    ..nothing at all..all services from checkin to checkout was perfect..

  • 10.0
    Exclusive

    Fantastic place to stay .Very clean and modern. Staff were very polite and helpfull. The location was spot on with everything within walking distance. Highly recommended.

  • 5.8
    Guest rating

    the lobby and the ground staff were probably the highlight of my stay. Also, it was just around the corner from Oxford Street.

    i felt ripped off for the price i paid. The room was the size of a coffin, where my small suitcase wouldn't even fit through the door and tiny hall unless i carried it sideways. There was no adequate room for my suitcase in the room so it had to be on the floor next to my bed - so i literally had to climb over my bag (hitting my knee against the nightstand a few times) to leave the room or go to the bathroom. i couldn't believe i paid 300 pounds for that ! It lacked basic amenities like toothpaste and my room was located directly adjacent to a service lift that went off at 5am with banging and crashing noises as well as service trollies being dragged in and out throughout the early hours of the morning - i barely got any sleep.

  • 7.4
    Very good

    What I liked best about my stay at the Cumberland was, that it was very easy to find, it is very central, close to any form of public transport and the best shopping area of London (Oxford Street). The bed was very comfy, and the room was squeaky clean. We could also check out later (at 1pm) which was a nice gesture.

    The waiting time at the reception was about 10 minutes. Room was very tiny and looked like a "discount room" - not that I paid the full price, but still, it did not seem that this room would normally cost £300 a night, that was just not possible.

  • 6.6
    Good

    the hotel is smack bang in the middle of london just want we wanted, taxies were available right out side the door "fabulous" the entrance of the hotel is out of this world in fact I could say one of the best, when you walk through the revolving doors to be greeted by the amazing statues it is breath taking and to top off the surprise the lighting is also just fabulous its is worth a trip just to take a look

    I'm sorry to say this hotel is it not what I have come to expect of a four star hotel, the tea tray has cheap metal cups the mineral water was not refreshed on day two of our stay and a dirty plate was left outside our room for the whole day and overnight, the staff only spoke to us if we spoke to them no hello or good morning, such a shame, we upgraded on check in only to find that the room we received was just the same as the room was would have been given at the same price, we paid for the view of the road, thanks

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Highlights
Hotel Awards

According to guest reviews, the hotel has been rated as  Best Design Hotels in United Kingdom

Use Badge
Good to know
Check-infrom 15:00-23:59FREECheck-out07:00-12:00FREE
Children & extra bedsAll children0 - 2 yearsCotFREEMaximum capacity of extra beds in a room is 1. 
PetsPets are not allowed.
PetsPets are allowed on request.
Cancellation
+ More- Less
+ More- Less
Getting around
Airports
London City Airport (LCY)9.0 mi
Northolt (NHT)11.5 mi
Train
Marylebone Station3700 ft
Underground
Edgware Road3300 ft
+ More- Less
Check rooms and rates
exclusive online offers!
Check-in
Select date
Check-out
Select date
Rooms and Guests
2Guests1room